Return Policy

Marketplace Return & Refund Policy

Effective Date: June 9, 2025 Marketplace Operator: Iowa Elite Productions LLC DBA: Homesteading Connection Marketplace Support Email: marketplace@iowaeliteproductions.com Support Phone: 319-343-7001

1. Overview: Our Role and General Policy

Homesteading Connection Marketplace is a platform that connects buyers with independent homesteaders, crafters, and makers (“Sellers”). Each Seller manages their own shop, inventory, and fulfillment.

This policy outlines the marketplace-wide standards and process for returning a physical item. The final decision on accepting a return and the specifics of the return policy (e.g., return window) are set by the individual Seller. We require all Sellers to adhere to their stated policies and the minimum standards outlined below.

2. Seller’s Return Policies

Each Seller is responsible for creating and displaying their own return policy on their store page and/or product listings. We strongly encourage you to read the individual Seller’s return policy before making a purchase to understand their specific terms.

3. Return Eligibility

A. Physical Items: Whether an item is eligible for return is determined by the individual Seller’s policy. Generally, items must be returned in their original, unused, and resalable condition with all original packaging and tags intact.

B. Items Generally Not Eligible for Return: Unless a Seller states otherwise in their policy, or unless the item arrives damaged or defective, the following items are typically not eligible for return due to their nature:

• Custom, personalized, or made-to-order products.
• Perishable goods (e.g., baked goods, herbs, some types of seeds).
• Personal care or hygiene items (e.g., soaps, lotions).
• Digital downloads (see section below).

C. Digital Products, Courses, and Workshops: Digital downloads, online courses, and workshops are not eligible for return. They are, however, subject to the terms of our Refund Policy, which may allow for refunds under specific circumstances (e.g., dissatisfaction with a course within a set time period and with limited content consumption).

4. How to Start a Return for a Physical Item (Step-by-Step)

1. Check the Seller’s Policy & Timeframe: Review the Seller’s return policy on the product page or their store page to ensure your item is eligible and you are within their stated return window.
2. Contact the Seller Directly: Log in to your account and go to your order history. Use our platform’s messaging system to contact the seller directly with your return request. Please include your order number and the reason for the return.
3. Receive Return Authorization & Address: Wait for the Seller to respond (within 3 business days) with their approval and specific return instructions, including their return shipping address.
4. Ship the Item: Package the item securely and ship it back to the Seller’s provided address using a trackable shipping service. We recommend keeping your tracking receipt as proof of shipment.

Important: Do NOT send any returns to Iowa Elite Productions LLC or our corporate address. Returns must be sent directly to the Seller who shipped you the item. We are not responsible for items sent to the wrong address.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, or is not what you ordered, please contact the Seller directly within 7 days of delivery.

• Provide your order number.
• Include clear photos of the damage, defect, or incorrect item, as well as the packaging.
• The Seller is required to work with you on a resolution, such as a full refund or a replacement. If you do not receive a satisfactory response within 3 business days, please contact our support team at marketplace@iowaeliteproductions.com, and we will step in to assist.

6. Return Shipping Costs

• Buyers are typically responsible for return shipping costs for standard returns (e.g., you changed your mind, ordered the wrong size), if the Seller accepts such returns.
• Sellers are responsible for return shipping costs if the return is due to an error on their part (damaged, defective, or incorrect item). Sellers may provide a prepaid return label at their discretion.

7. Refund Processing

Once the Seller receives and inspects the returned item and confirms it is in its original condition, a refund will be processed.

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account after the Seller has processed it, as processing times vary by bank and payment provider.
• Original shipping charges are typically non-refundable, unless the return was due to a seller error.

8. Information for Sellers

All vendors must maintain a clearly stated return policy, respond to buyer requests promptly, and process authorized returns and refunds in a timely manner. Failure to adhere to your stated policy or the marketplace’s minimum standards may result in action from our support team, including withheld funds or removal from the marketplace.

9. Contact Marketplace Support

If you have a question about this policy or need to escalate an issue with a Seller, please contact us.

• Email: marketplace@iowaeliteproductions.com
• Phone: 319-343-7001